FAQ's

Since every painting is individually handcrafted, the estimated processing time, which includes artwork creation time, is 5–9 business days. Once your order has shipped, the estimated delivery time is 7–12 business days. Please note that handmade artwork may require additional time during peak seasons, and delivery times may vary depending on destination and customs.

Yes, Welstell offers free shipping. We proudly provide worldwide shipping for our handcrafted artworks, including free shipping to the United States.

Once your artwork is completed and shipped, you will receive a shipping confirmation email containing your tracking information. Please allow 24–72 hours for the tracking information to become active after shipment.

International orders may be subject to customs duties, import taxes, or additional fees depending on your country's regulations. Please note that these charges are the responsibility of the customer.

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, your artwork must be in the same condition that you received it, in its original packaging. You can start a return by contacting us at info@welstell.com.

If the return is due to our fault, such as product defects, we will cover the shipping costs. Conversely, if the return results from a change of mind or other reasons attributable to the customer, the customer will be responsible for the return shipping costs.

If your painting arrives damaged, please contact us at info@welstell.com within 7 days of delivery. Please provide your order number, along with photos of the damaged artwork and the packaging. Our team will review the situation and provide the best possible solution.

Once we receive and inspect your return, we will let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days.

All Welstell paintings are handmade to order. Once your order has entered the production or shipping process, we may not be able to modify the delivery address or cancel it. If you need to make any changes, please contact us at info@welstell.com as soon as possible.

Yes! We are happy to help with custom painting inquiries. If you have a specific size, style, or subject in mind, please reach out to our team at info@welstell.com to discuss your custom artwork.

Please ensure that your shipping address is accurate and complete before placing your order. If you realize your address is incorrect after ordering, please email us immediately at info@welstell.com so we can update it before production begins.

Once your artwork is completed and shipped, you will receive a tracking number via email. Please allow 24–72 hours for the tracking information to become active after shipment as the carrier processes the package.

Our team is always here to support you. Whether you need an update on your order status or assistance choosing artwork, you can reach us anytime at info@welstell.com.

Yes. Unlike mass-produced wall art, every Welstell painting is individually handcrafted by artists. From the first brushstroke to the final quality inspection, each piece is crafted with patience and meticulous attention to detail.

It depends on the framing option you choose at checkout:

• Framed Paintings: Arrive fully prepared with a frame installed, making them ready to hang right out of the box.
• Unframed or Stretched Canvas: Arrive securely packaged as canvas only (or stretched on a wooden inner frame without an outer decorative frame). These options will require you to frame or mount them before hanging on your wall.

We love bringing unique visions to life. If you are looking for a specific size, style, or custom artwork to fit your interior space, please reach out to our team at info@welstell.com to discuss your ideas.

To keep your artwork looking its best, we recommend hanging it out of direct sunlight and away from high-humidity areas. Gently dust the canvas with a soft, dry cloth when needed, and avoid using any water or chemical cleaners.

Because every painting is individually handmade by our artists rather than mass-produced by machines, subtle variations in brushwork and texture may occur, ensuring that your artwork is truly one-of-a-kind. Additionally, please kindly understand that colors may vary slightly due to differences in monitor displays and lighting conditions.

Yes, we gladly accept custom painting requests! If you have a specific size, color palette, or subject in mind that matches your interior space, please reach out to us at info@welstell.com to discuss your ideas with our artists.

Since custom paintings are created entirely from scratch according to your specific requirements, the creation time typically takes longer than standard items, usually around 10–20 business days. We will provide an estimated timeline when you place your custom order.

To preserve the quality and texture of your handmade artwork, we recommend hanging it out of direct sunlight and away from high-humidity areas (like unventilated bathrooms). When needed, gently dust the canvas using a soft, dry feather duster or microfiber cloth. Avoid using water, damp cloths, or any chemical cleaning agents.

Our artists use high-quality artist-grade pigments that are designed to last. However, like all fine art, prolonged and direct exposure to intense sunlight can cause colors to fade over time. We recommend displaying your painting in a well-lit area with indirect natural light.