Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, your artwork must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Custom & Personalized Products (Non-Returnable)
Please note that custom-made or personalized artworks/products cannot be returned or refunded for change of mind, as they are specially crafted to your specifications. 
However, if your custom item arrives defective, damaged, or incorrect, please contact us immediately, and we will offer a replacement or full refund at no extra cost to you.

How to Start a Return
To start a return, you can contact us at info@welstell.com. 
If your return is accepted, we will provide you with the return warehouse address and detailed shipping instructions. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Fees & Restocking Fees
- Defective or Wrong Items (Our Fault): If the return or refund is due to our error (e.g., product defects, damage in transit, or wrong item shipped), we will cover all return shipping costs and provide a prepaid return label at no cost to you.
- Customer Change of Mind: If the return is due to customer preference or change of mind (applicable to non-custom items only), the customer will be responsible for the return shipping cost to our designated return address.
- Restocking Fee: We do NOT charge any restocking fees or administrative fees for returned items ($0 restocking fee).

Damages and Issues
Please inspect your order upon reception and contact us immediately at info@welstell.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return and you haven't received it, please contact us at info@welstell.com.

Contact Information
For any return or refund questions, please contact us at:
Email: info@welstell.com
Website: https://www.welstell.com